Privacy Policy

www.transcendfoods.in ("Website") is owned and operated by M/s Transcend Foods Works Private Limited ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our Website or make a purchase. By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Website or services.

1. Information We Collect We collect several types of information from and about users of our Website, including:

a. Personal Information When you create an account, place an order, subscribe to newsletters, or engage with our customer service, we may collect personal information such as: - Full Name - Email Address - Contact Number - Billing and Shipping Address - Payment Information (Note: we do not store your full payment details; these are processed by thirdparty payment processors)

b. Non-Personal Information We may also collect non-personal information automatically, including: - IP Address - Browser Type - Operating System - Device Information - Pages Visited and Time Spent on the Website - Referring URLs and Exit Pages

c. Cookies and Tracking Technologies: Our Website uses cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyze website traffic, and for targeted advertising.

2. How We Use Your Information We use the information we collect to: -

Process and fulfill your orders - Communicate with you about your order status, updates, and promotional offers - Enhance and personalize your shopping experience - Improve our Website, products, and services - Conduct data analytics to understand user behavior and preferences - Ensure security, prevent fraud, and comply with legal obligations Marketing Communications With your consent, we may send you newsletters, special promotions, and other marketing materials. You can unsubscribe from these communications at any time by clicking the unsubscribe link provided in our emails or by contacting us directly.

3. Sharing of Information We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy.

a. Service Providers We may share your personal information with trusted third-party service providers who help us operate our Website, fulfill orders, process payments, provide customer support, and perform data analytics. These providers are authorized to use your personal information only as necessary to provide their services.

b. Legal Compliance We may disclose your personal information when required by law or in response to valid requests by public authorities (e.g., a court order, government investigation, or other legal processes]

c. Business Transfers In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified of any such change in ownership or transfer of assets.

4. Security of Your Information We implement appropriate security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your information, no security method is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights Depending on your location and applicable laws, you may have certain rights regarding your personal information:

a. Access and Correction You may access and update your account information directly through your account settings. If you wish to correct or delete personal information, please contact us at our below mentioned e-mail

b. Data Portability You may request a copy of your personal information in a structured, machine-readable format, subject to applicable laws.

c. Right to Withdraw Consent Where you have provided consent for data collection, you may withdraw it at any time by contacting us. This will not affect the lawfulness of any processing conducted prior to withdrawal.

d. Opt-Out of Marketing Communications You may unsubscribe from our marketing communications by following the opt-out instructions provided in the emails or by contacting us directly.

6. Cookies and Tracking Technologies We use cookies and similar technologies to: - Recognize you on subsequent visits - Store your preferences - Track your interactions with our Website You can control and manage cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

7. Children’s Privacy Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it as soon as possible.

8. Data Retention We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete it.

9. Third-Party Links Our Website may contain links to third-party websites that operate independently of us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to Our Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the "Effective Date" at the top of the page. Your continued use of our Website following any updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us: E-mail: customerservice@transcendfoods.in