Terms & Conditions

Welcome to www.transcendfoods.in ("Website"), a website and e-commerce platform owned and operated by M/s Transcend Foods Works Private Limited ("we," "us," or "our"). These Terms and Conditions (“Terms”) outline the rules and regulations for the use of this Website and any transactions or interactions with us through this Website. By accessing, browsing, or using this Website and/or purchasing products from us, you agree to abide by these Terms and Conditions in full, so please read them carefully. If you disagree with any part of these Terms, please do not use our Website.

1. Acceptance of Terms

By accessing or using this Website, you represent that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any additional policies, disclaimers, or rules displayed on our Website. If you do not agree, please do not use this Website or any services provided by us.

2. Eligibility

This Website is intended for users who are at least 18 years old or under the supervision of a parent or guardian if under this age. By using our services, you confirm that you meet this eligibility requirement.

3. User Accounts and Responsibilities

Account Registration To make a purchase or use certain features of our Website, you may need to create an account. By creating an account, you agree to provide accurate, current, and complete information/credentials and promptly update such information if needed. 

Account Security You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, please notify us immediately.

Termination of Accounts We reserve the right to suspend or terminate any account at our discretion if we believe there is any breach of these Terms, illegal conduct, or any activity that may damage our reputation or the integrity of our services.

4. Product Information and Availability

We strive to present and provide accurate descriptions and images of our products on the Website. However, due to variations in the display devices, the actual product colors, and other details, there may be slight variations from the images displayed on website. However, we cannot guarantee that all details, such as colors, sizes, and descriptions, are fully accurate or up to date.

Product Availability All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or update pricing without notice. If an item is out of stock after you have placed an order, we will notify you and provide options for a replacement or refund.

5. Pricing, Payment, and Billing

Pricing

All prices listed on our Website are in INR and include applicable taxes unless otherwise noted. Prices are subject to change at our discretion without prior notice. We reserve the right to change prices at any time without prior notice. Payment for all orders must be made at the time of purchase through the available payment methods. We are not responsible for any additional charges levied by your bank or payment provider.

Payment Methods

We accept the following payment methods:

- Credit/Debit Cards (Visa, MasterCard, etc.)

- Net Banking

All transactions are processed in compliance with industry-standard security measures. We do not store your payment information beyond what is necessary to complete a purchase. 

Order Confirmation and Cancellation Upon placing an order, you will receive an email confirming your order. This confirmation does not signify acceptance of your order; we reserve the right to cancel or refuse any order for any reason, including but not limited to product availability, errors in pricing, or if we suspect any fraudulent activity suspicion of fraud. .

6. Shipping and Delivery Domestic Shipping We offer shipping across India. Orders are typically processed within 2 business days and shipped based on the shipping method selected at checkout. Delivery times may vary based on your location and selected shipping option. Please also refer our shipping policy. Shipping Charges Shipping charges are calculated at checkout based on delivery location and selected shipping method.

Detailed information can be found on our [Shipping Policy page]

7. Returns, Exchanges, and Refunds

Return Policy

You may return eligible items within 7 days of receipt for a refund or exchange, subject to our return policy conditions. Returned items must be in unused condition with original packaging. Certain items may not be eligible for return, including perishable goods and items marked as non-returnable.

Refunds

Refunds will be processed within 7 days of receiving and inspecting the returned item(s) and will be issued to the original payment method. Shipping fees are non-refundable.

Exchanges

Exchanges are allowed within 2 days of receipt of the product, if the item is defective or incorrect. To initiate an exchange, contact our customer service team at our email address mentioned below. For detailed guidelines, please refer to our Return, Cancellation and Refund Policy

8. Intellectual Property Rights

All content on this Website, including but not limited to images, logos, text, graphics, and product information, is the exclusive property of Transcend Foods Works Private Limited or its licensors. Unauthorized reproduction, modification, distribution, or use of any content is prohibited without our prior written consent.

9. Prohibited Uses

You agree not to engage in any activities that may, - Violate any laws or regulations - Infringe on the rights of Transcend Foods Works Private Limited or third parties - Disrupt the security or functionality of the Website - Misrepresent yourself or impersonate any other individual or entity Any misuse of our Website may result in immediate termination of your access and may subject you to legal action.

10. Limitation of Liability To the fullest extent permitted by law, Transcend Foods Works Private Limited and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use our Website, products, or services.

11. Disclaimer of Warranties All products and services on this Website are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the reliability, suitability, or accuracy of any content on the Website or the availability of our services. To the extent allowed by law, we disclaim any implied warranties.

12. Indemnification You agree to indemnify, defend, and hold harmless Transcend Foods Works Private Limited and its affiliates, officers, directors, and employees from any claims, damages, liabilities, costs, or expenses arising from your use of our Website or breach of these Terms. 

13. Governing Law and Jurisdiction These Terms and any disputes arising out of or relating to these Terms or your use of our Website shall be governed by and construed in accordance with the laws of Vijayawada Jurisdiction. All disputes shall be resolved exclusively in the courts of Vijayawada Jurisdiction

14. Modifications to Terms We reserve the right to update, modify, or replace these Terms and Conditions at any time. Changes will be effective immediately upon posting on this Website, and your continued use of the Website following such changes will constitute your acceptance of the revised Terms.

15. Contact Information For any questions, concerns, or requests related to these Terms, please contact us at: Transcend Foods Works Private Limited

E-mail: customerservice@transcendfoods.in