Shipping Policy

Welcome to Transcend Foods!

Thank you for shopping with us at www.transcendfoods.in, owned and operated by Transcend Food Works Private Limited. We are committed to delivering your favorite packed food products with speed, security, and care. Below is an overview of our shipping policy to help you understand the process.

1. Order Processing Time

• Orders are processed within 1-2 business days after your payment has been successfully completed.
• Please note that orders placed on weekends or holidays will be processed the next business day. 

2. Shipping Time

 Shipping times may vary based on the delivery location. Typically, orders are delivered within:

o Metro Cities: 3-7 business days

o Non-Metro and Rural Areas: 5-10 business days

 Please note that delivery times are approximate and may vary slightly based on courier operations and external factors. 

3. Shipping Costs

 We offer free shipping on all orders above ₹1000.

 For orders below ₹1000, a standard shipping fee of ₹100 will be applied at checkout.

4. Delivery Areas

 We currently deliver throughout India. If your address is not serviceable by our courier partners, you will be notified at checkout or by our customer support team.

5. Order Tracking

 Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to track your package in real-time through our courier partner’s website.

 If you do not receive tracking information within the estimated processing time, please reach out to us.

6. Delivery Issues and Support

- Delayed or Lost Orders: If your order does not arrive within the estimated delivery time, please contact us. We will work with our courier partners to resolve any delays or locate lost shipments.

- Incorrect Shipping Information: Please ensure all shipping details are correct when placing an order. Transcend Foods cannot be held responsible for delays or failed deliveries resulting from incorrect addresses.

- Damaged Packages: If your order arrives with visible damage to the packaging, please take a photo and contact our customer support team immediately. We’ll help you resolve any issues promptly.

7. Contact Us

- If you have any questions or concerns regarding your order, feel free to contact our customer support team at customerservice@transcendfoods.in

We’re here to help! Thank you for choosing Transcend Foods.

We strive to make every delivery a delightful experience and appreciate your trust in us!